CORE Fitness Professionals — Privacy Policy

Last updated: 18 September 2026

1. Who we are

Core Fitness Professional Education Academy LTD, trading as CORE Fitness Professionals, provides fitness education and qualifications.

We are responsible for deciding how we use your personal information for our enquiries, enrolments, course delivery and business administration.

Company number: 14839191
Address: Flat 4, 1a, The Beacon, Exmouth, England, EX8 2AG
Email: admin@corefitnessprofessionals.co.uk
Website: https://corefitnessprofessionals.co.uk/

This policy explains how we handle information about website visitors, prospective students and enrolled students.

2. Information we collect

Depending on your interaction with us, we collect:

Your name, address, email address, telephone number and date of birth.
Information about previous qualifications and the course you wish to study.
Enrolment details, learning progress, coursework, assessment results and certification records.
Photographs or videos submitted for practical assessments.
Relevant health, disability or accessibility information you choose to provide when requesting support or adjustments.
Enquiries, feedback, complaints and correspondence.
Payment confirmations, transaction references and payment status.
Your marketing preferences and records of permission to use photographs or testimonials.
Website usage information, including device and browser information, online identifiers, pages visited and interactions with our website, subject to your cookie choices.

We do not routinely collect copies of identification documents. We do not collect or store your full payment card details.

We receive information directly from you, through your use of our website and enrolment system, and from tutors, assessors, Focus Awards and payment providers where relevant to your course or payment.

3. How and why we use your information

We use your information for the following purposes and legal reasons:

Purpose	Legal basis
Responding to course enquiries and arranging enrolment	Taking steps at your request before entering a contract
Providing your course, tutor support, assessments and course communications	Performing our contract with you
Registering you with Focus Awards and arranging certification	Performing our contract with you
Administering payments and refunds	Performing our contract with you
Keeping records required by applicable accounting or other legislation	Complying with legal obligations
Maintaining assessment quality, verifying achievements, handling complaints and protecting against fraud or legal claims	Our legitimate interests in running a reliable training service and protecting students and our business
Sending promotional emails or texts and publishing student photographs or testimonials	Your consent
Using optional analytics and advertising tracking	Your consent

Where we rely on legitimate interests, we consider whether our use is necessary and whether your rights and interests outweigh ours, with particular care for students under 18.

If you do not provide information needed for enrolment, assessment or certification, we may be unable to provide the relevant part of your course. We will explain this when requesting the information.

4. Health and accessibility information

Health and disability information receives additional protection under data protection law.

Where we ask you to provide this information to arrange support, reasonable adjustments or safe participation, we will explain what is needed and request your explicit consent to use it for the stated purpose.

We limit access to people who need the information to arrange or deliver that support. Where information needs to be shared with Focus Awards for an adjustment application, we will explain this to you.

You may withdraw your consent by emailing us. We will explain any effect on the particular support arrangement and discuss alternatives with you.

We will not use health or accessibility information for advertising.

5. Where student records are held and who can access them

Our student enrolment and course records are held on the Focus Awards enrolment system. We do not maintain a separate student records database outside that system.

This does not mean all information is held only by Focus Awards: website providers, payment providers and communication services process information relevant to their services.

Access to student records is limited to authorised people who need it for course administration, teaching, assessment, quality assurance or certification.

We share relevant information with:

Focus Awards, for learner registration, assessment quality assurance, qualifications and certification.
Tutors, assessors and quality assurance staff, where needed to deliver and assess your course.
Stripe and Klarna, where used to process your payment.
Website, hosting and technical service providers, where necessary to operate and maintain our services.
Google and Meta, when the relevant website tracking is enabled with your consent.
Professional advisers, regulators or public authorities, where necessary and lawful—for example, to meet a legal obligation or address a legal claim.

Some organisations use information independently for their own responsibilities. Focus Awards explains its handling of information in its Privacy Policy.

6. Payments

Payments are processed through Stripe or Klarna, depending on the payment method selected.

You provide payment details through the provider’s payment service. We do not collect or store full card numbers or card security codes.

We may receive information needed to confirm and administer your payment, including your name, transaction reference, amount paid, payment status and refund details.

Payment providers also process information for their own purposes, such as fraud prevention and compliance with financial requirements. Their privacy information is available through their websites and payment services, including Stripe’s Privacy Policy and Klarna’s website.

7. Marketing, photographs and testimonials

We send promotional emails or text messages only where you have given permission.

We request separate permission before using your photograph, video or testimonial for marketing. Submitting a practical assessment video does not give us permission to publish it.

You can withdraw marketing permission at any time by using an unsubscribe option where provided or emailing admin@corefitnessprofessionals.co.uk.

Withdrawal does not affect the lawfulness of use before you withdrew permission. We will stop future use and remove material from channels we control where reasonably possible, although we cannot recall printed material already distributed or copies independently shared by others.

Declining marketing permission does not affect your course. We may still send necessary administrative messages about your enrolment, assessments, payments or certification.

8. Cookies, Google Analytics and Meta Pixel

Our website uses cookies and similar technologies.

Essential technologies support functions such as security and the operation of the website.

With your permission, we use:

Google Analytics, to understand how visitors use our website and identify improvements.
Meta Pixel, to measure advertising results and help show relevant advertising through Meta services, including Facebook and Instagram.

These tools can collect information such as online identifiers, device details, pages visited and actions taken on the website. Meta may associate website activity with information it holds about you.

Optional analytics and advertising technologies should remain disabled unless you consent. You can refuse them or change your choice through the website’s cookie controls.

Further information about the specific cookies and their duration is provided through those controls. Refusing optional cookies does not prevent you from enquiring about or enrolling on a course.

9. International processing

Some technology and payment providers operate internationally, so information may be processed outside the United Kingdom.

Where we make a restricted international transfer, we must ensure an appropriate legal safeguard is in place. Depending on the provider and destination, this may be UK adequacy regulations or approved contractual safeguards.

Providers’ privacy notices explain their international processing arrangements. You can also contact us for details of safeguards relevant to information we transfer and how to obtain a copy.

10. How long we keep information

We keep information for the purpose for which it was collected and for any necessary legal, qualification or dispute-handling requirements.

Different records have different retention needs:

Enrolment, assessment and certification records: We retain the records required by Focus Awards for its applicable minimum period, including its minimum three-year requirement for specified records.
Coursework and assessment recordings: We review these after certification and delete them once applicable assessment evidence, quality assurance, appeal and investigation requirements have been satisfied.
Details relevant to future enrolment: We retain only information reasonably needed to verify previous study or support a return to learning. We review whether it is still needed; the possibility of future enrolment does not justify keeping all information indefinitely.
Health and accessibility information: We retain it only while needed for the relevant support arrangement or an applicable record-keeping or dispute requirement.
Enquiries and correspondence: We retain these while dealing with your enquiry and any necessary follow-up or related dispute.
Financial records: We retain necessary transaction and accounting information for applicable statutory periods.
Marketing records: We keep permission records while needed to demonstrate your choices. If you opt out, we may retain minimal information to ensure you are not contacted again.
Website data: Retention depends on the relevant cookie or tool and the settings explained through our cookie controls.

Where information is no longer needed, we delete it or anonymise it. Focus Awards and other independent organisations may retain their own records under their respective policies.

11. Students aged 16 and 17

Our courses accept students aged 16 and over.

We take particular care when handling younger students’ information and aim to explain its use clearly.

Being under 18 does not automatically give a parent or guardian access to your records. Any disclosure must have an appropriate lawful basis, taking account of your rights and any safeguarding responsibilities.

12. Keeping information secure

We use appropriate organisational and technical measures to protect personal information, including restricting access to authorised users and using the access controls available through our service providers.

Please keep your account details secure and tell us promptly if you believe your account or information has been accessed without permission.

13. Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion or restriction of its use.
Receive certain information in a portable format.
Withdraw consent where we rely on it.
Object to processing based on legitimate interests.

You can object to the use of your information for direct marketing at any time.

These rights are subject to legal conditions. For example, we may need to retain some records to meet an applicable requirement even if you request deletion.

Contact admin@corefitnessprofessionals.co.uk to exercise your rights. We normally respond within one month, subject to any lawful extension or other applicable timing rules. We may need proportionate information to verify your identity.

14. Complaints

If you have concerns about how we handle your information, please contact us at admin@corefitnessprofessionals.co.uk.

You can also complain to the Information Commissioner’s Office through its complaints service. You do not have to complain to us first.

15. Changes to this policy

We will update this policy when our services or information-handling practices change. The date at the top identifies the latest version.

Where a change materially affects how we use your information, we will bring it to your attention as appropriate and seek fresh consent where required.